Privacy policy

Privacy policy

At Hello Matcha, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or providing your personal information, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment details when you place an order, sign up for our newsletter, or interact with our website in other ways.

1.2. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing preferences. This information is collected to enhance your experience on our website and to improve our services.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, to communicate with you about your purchase, and to provide customer support.

2.2. Marketing and Communication: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email.

2.3. Website Improvement: We analyze non-personal information to understand how users interact with our website, identify areas for improvement, and enhance the overall user experience.

3. How We Protect Your Information

3.1. We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We use secure encryption technology (SSL) to safeguard your data during transmission. However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

4. Disclosure of Your Information

4.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or conducting business on our behalf. These service providers are obligated to keep your information confidential and are not allowed to use it for any other purpose.

4.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or government investigations.

5. Cookies and Tracking Technologies

5.1. Our website uses cookies and similar tracking technologies to collect non-personal information and enhance your browsing experience. You can manage your cookie preferences through your web browser settings.

6. Children's Privacy

6.1. Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have unintentionally collected information from a child, please contact us immediately.

7. Changes to This Policy

7.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at enquiry@hellomatcha.co

By using our website, you signify your acceptance of this Privacy Policy. Please review this policy periodically for any changes or updates.